At Bin-Asif, we are committed to providing a safe, transparent, and reliable shopping experience for our valued customers.

Report Issues Promptly
If you face any issues with your parcel—such as damage, missing items, or incorrect products—please contact our Customer Support Team via WhatsApp or email at (contact.binasif1@gmail.com).
We request all customers to communicate respectfully, as we aim to maintain a positive and professional environment for everyone.

Unboxing Video Requirement
For your protection and to ensure fair claims, it is mandatory to record an unboxing video while opening your parcel. The video must clearly show the sealed package being opened.
Claims regarding damaged, missing, or incorrect items will only be accepted if the unboxing video clearly shows the seal opening.

Claim Timeframe
Customers must report any issue within 24 hours of delivery along with the unboxing video as proof. This helps us verify and resolve your concern quickly and efficiently.